Privacy Policy

Last updated: 22/10/25

This Privacy Policy applies to Elvanoa (“we”, “us”, “our”) and governs the collection, use, disclosure, and protection of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website (www.elvanoa.com) or purchasing from us, you consent to the terms of this Privacy Policy.

1. Business Information

Elvanoa
ABN: 27 898 358 516
Address: 509 Pitt Street, Haymarket, NSW, Australia
Email: contact@elvanoa.com

2. Personal Information we collect

We may collect the following types of personal information:

  • Name and contact details (email, phone number, address)

  • Payment and transaction information (processed via secure third parties)

  • Device and browsing data (IP address, browser type, cookies)

  • Account and order history

  • Marketing preferences and customer communications

We only collect personal information that is reasonably necessary for our business functions.

3. How We Collect Personal Information

We collect information through:

  • Website forms and checkout

  • Cookies, analytics tools, and advertising pixels (Meta, Google, TikTok, etc.)

  • Direct communication (email or support channels)

You may disable cookies in your browser, however some features may not function properly.

4. How We Use Personal Information

We may use your information for:

  • Processing and fulfilling orders

  • Providing customer support

  • Fraud prevention and security compliance

  • Website optimisation and analytics

  • Marketing and advertising communications (opt-out available)

We will not sell your personal information.

5. Disclosure of Personal Information

We may disclose information to:

  • Payment processors

  • Shipping and logistics providers (including overseas suppliers)

  • IT and data hosting services

  • Legal authorities if required by law

Some third parties may operate in jurisdictions outside Australia.

6. Cross-Border Data Transfer

Your data may be transferred, stored, and processed outside Australia.
Where this occurs, we take reasonable steps to ensure third parties comply with the APPs.

7. Security

We implement appropriate security measures to protect personal information from:

  • Misuse

  • Interference

  • Loss

  • Unauthorised access, modification, or disclosure

Despite safeguards, no system is completely secure.

8. Data Retention

We retain information only as long as necessary for legal, accounting, or operational purposes.

9. Marketing & Communications

You may opt out of marketing emails at any time by using the “unsubscribe” link or contacting us directly.

10. Access & Correction

You may request:

  • Access to your personal information

  • Correction of inaccurate or outdated information

Contact us using the details above.

11. Complaints

If you believe we have breached the APPs, you may lodge a complaint:

We will respond to complaints within a reasonable timeframe.

12. Updates to This Policy

We may update this Privacy Policy at any time. Updates will be posted on our website with a revised 22/10/25.