Terms & Conditions

Last updated: 22/10/25

These Terms & Conditions (“Terms”) govern your use of the Elvanoa website (www.elvanoa.com) and the purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms and all applicable Australian laws and regulations.

1. Business Information

Elvanoa
ABN: 27 898 358 516
509 Pitt Street, Haymarket, NSW, Australia
Email: contact@elvanoa.com

2. Eligibility

You must be at least 18 years old to place an order.

3. Pricing & Payment

  • All prices are displayed in the currency selected on the website.

  • We reserve the right to modify prices at any time.

  • Payments must be made using secure third-party gateways (e.g., Shopify Payments, PayPal).

Orders are not confirmed until payment is successfully processed.

4. Product Description

We aim to ensure that all product details, images, and prices are accurate.
However, minor variations may occur due to:

  • Manufacturing adjustments

  • Batch variations

  • Display and lighting differences

We reserve the right to correct any typographical or informational errors at any time.

5. Consumer Guarantees (Australian Consumer Law)

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to:

  • A replacement or refund for a major defect, and

  • Compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

6. Shipping & Delivery

Shipping details, timeframes, and policies are outlined in our Shipping Policy.
Delivery estimates are approximate and delays may occur due to factors outside our control.

Risk of loss passes to you upon delivery to the address provided.

7. Returns & Refunds

Returns and refunds are governed by our Refund & Returns Policy.

We do not offer refunds for change of mind, except where required by law.

8. Order Cancellation

We may cancel an order if:

  • A product becomes unavailable

  • Fraudulent or suspicious activity is detected

  • Payment is unsuccessful

You will be notified and refunded where appropriate.

9. Intellectual Property

All text, images, designs, and content on this website are the property of Elvanoa or its licensors.

You must not reproduce, modify, or distribute content without prior written consent.

10. Liability

To the extent permitted by law:

  • We are not liable for any indirect or consequential loss

  • Our total liability is limited to the amount paid for the product purchased

This clause does not limit any rights under the Australian Consumer Law.

11. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including but not limited to:

  • Natural disasters

  • Shipping disruptions

  • Strikes

  • Supply chain failures

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes shall be subject to the exclusive jurisdiction of the courts of NSW.

13. Contact

For questions regarding these Terms:
Email: contact@elvanoa.com